Love, As Always, Pete

The Weekly Letters, by A. Pedersen Wood

February 6, 2003

Dear Everyone:

Earlier this week, “Jeannie” was involved in an auto accident.  She says she’s “fine”.  The car is “fine”.  (In fact, I looked at this evening and you can’t see so much as a scratch.)  She got hit from behind while leaving a parking lot.  Although she’s “fine”, her back is sore from the jolt, so I took my heated back massager to her place after work today.  Get well cards would be in order.

A few weeks ago, I got “assigned” to a “project” with the folks in “Miracles & Avalanches”.  Those would be the people who look for other companies to gobble up, while looking out for anyone who might want to gobble us up.

The acting supervisor and I met with the woman in charge of their files back in early January.  She had a pretty good handle on the situation, a working file structure and inventory of her files.  We made some suggestions and said we’d get back to her with something in writing.

Then the acting supervisor “coached” me through writing up a proposal; two proposals, actually, based on our suggestions:  What needed to be done; what it would cost and how long it would take for us to do it for the customer; what it would cost and how long it would take for her to do it herself.  And, for some reason, it was imperative that I email this proposal to her right away.

What we got back was a rather angry email.  Seems the “project” was little more than a gleam in the eye of the acting supervisor who now said she “may have made some assumptions” and that “might have been a mistake” on her part.  I bit my tongue not to say, “Ya think?!”

I ended up going back to the customer, smoothing down some ruffled feathers and assuring her that we weren’t really trying to shove a $5000 project down her throat when all she actually wanted was a few words of advice.  That settled that.  Bottom line:  13 hours of time that can’t be billed.  Lesson learned:  Always get the customer’s expectations up front (something I foolishly assumed the acting supervisor had already done before our initial meeting).

As for blowing a simple request up into a major project, I’ve been noticing a pattern.  It seems like people ask for one thing, then the consultant tries to anticipate every possible contingency, thus resulting in something much larger than the customer originally wanted.  I’ve seen it happen a number of times now.

It’s like the customer asks for some help setting up a lemonade stand.  And before they know it, they’re being handed the blueprints for the Taj Mahal.  With a price tag to match.

This results in the customer scaling back, asking for a small pilot project to test whether or not they really want to go through with rebuilding the pyramids of Giza.  This in turn has recently sparked a debate over what is a “pilot project” versus what is a “proof of concept”.  Who cares?  Try getting the customer’s expectations first and then staying inside the scope.

OK enough about that.  Movies.  One.  Gangs of New York.  “Jeannie” and I discovered that this film, which had come out amid trumpets of praise from the critics, was suddenly playing at only one theater in our area.  We decided to go see it before it disappeared completely.

It’s set in the Five Points region of New York in 1860.  However, it turns out it was filmed in Italy.  I guess you can’t find cobblestone streets that easily in New York these days.  Directed by Martin Scorsese, so you know to expect lots of blood, sweat and tears, it stars Daniel Day-Lewis, Leonardo DiCaprio, and Cameron Diaz, in a wealth of auburn wigs.

The attention to detail is almost staggering.  The clothes, the sets, Day-Lewis’s early “New Yawk” accent (which none of the other actors attempted).  You can almost smell the place.  As the title suggests, there were gangs in New York 140 years ago, just as there are now.  Only the names are different.  Instead of “Jets” and “Sharks”, there are the “Dead Rabbits” and other endearing monikers.

As always, there are power struggles between the various gangs and the interrelationships between the characters play out against the backdrop of violence, intolerance towards immigrants, and the Union Army eagerly gobbling up those unsuspecting Irish who were able to scrape together passage to America to escape the Potato Famine back home.

Ultimately, there is a showdown between Day-Lewis and DiCaprio, followed by a scene that brings it all right back to the present day.  The more things change, the more they stay the same.

If you haven’t seen it, and it’s still playing, and you can sit still for 3 hours and 5 minutes, go for it.  If you missed it, don’t worry.  When it gets nominated for a plethora of Academy Awards, they’ll bring it back into the theaters.  And there’s always video and/or DVD.

Love, as always,

 

Pete

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